Shipping policy
SHIPPING & DELIVERY POLICY
Effective Date: August 24, 2026
Thank you for shopping with Amber’s Creations! This policy explains delivery of digital products, processing and shipping of physical products, and what to do if there is a problem with your order.
1. DIGITAL PRODUCTS
Most digital products sold by Amber’s Creations are delivered electronically and do not require shipping.
Unless a product listing specifically states that a physical item is included, no physical product will be mailed or shipped when purchasing a digital product.
Digital files will be delivered using the delivery method provided at checkout or sent to the email address associated with your order.
Customers are responsible for providing a correct email address.
If you do not receive your digital file, please check your spam, junk, promotions, and other email folders before contacting us.
If you are still unable to locate your purchase, contact:
Please allow 24–48 hours for a response.
2. PHYSICAL PRODUCTS
Physical products will be shipped to the address provided at checkout.
Customers are responsible for providing a complete and accurate shipping address.
Amber’s Creations is not responsible for delays or additional shipping expenses caused by incorrect or incomplete shipping information provided by the customer.
3. PROCESSING TIMES
Processing time is the time needed to create, prepare, and package your order before it is shipped.
Our standard processing time for physical products is generally:
5–7 business days
Custom or personalized physical products may require additional processing time depending on the complexity and size of the order.
Processing times do not include weekends, holidays, or carrier transit time.
Any different processing time listed on an individual product page will apply to that product.
4. CUSTOM ORDERS
Custom orders may require additional time to design, create, and prepare.
Custom digital designs generally have a turnaround time of 2–3 business days, unless otherwise stated.
Turnaround times for custom physical products may vary and will be stated in the product listing or communicated to the customer when applicable.
If you need an order by a specific date, please contact Amber’s Creations before placing your order.
Rush service is not guaranteed and, when available, may require an additional fee.
5. SHIPPING & DELIVERY TIMES
Shipping time is separate from processing time.
Once an order has shipped, delivery times depend on the carrier, destination, weather, holidays, and other circumstances outside the reasonable control of Amber’s Creations.
Carrier-provided delivery dates are estimates and are not guaranteed delivery dates unless expressly stated by the carrier.
6. SHIPPING DELAYS
Shipping delays may occur because of circumstances including:
- Weather
- Natural disasters
- Holidays
- Carrier delays
- Transportation disruptions
- Staffing issues
- Incorrect or incomplete addresses
- Customs delays
- Other circumstances outside our reasonable control
Once your package has shipped, please use the provided tracking information for the most current delivery status.
7. LOST, STOLEN OR MISDELIVERED PACKAGES
If tracking shows unusual delays, a lost package, or another delivery problem, please contact the shipping carrier and Amber’s Creations so the situation can be reviewed.
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around your property and delivery location
- Check with household members or neighbors when appropriate
- Verify the shipping address on your order
- Contact the shipping carrier
Amber’s Creations will make reasonable efforts to assist with legitimate shipping issues.
A package marked as delivered by the carrier does not automatically qualify for a refund or replacement. Lost, stolen, or misdelivered package claims will be reviewed based on the circumstances and available tracking information.
8. INCORRECT SHIPPING ADDRESSES
Customers are responsible for reviewing their shipping address before completing checkout.
If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If a package is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping charges before the order can be shipped again.
9. DAMAGED PHYSICAL PRODUCTS
If your physical product arrives damaged, please contact Amber’s Creations as soon as possible after delivery.
We may request photographs of:
- The damaged product
- The original packaging
- The shipping label
- Any visible damage to the package
Please keep the product and original packaging until the issue has been reviewed.
Depending on the circumstances, we will determine the appropriate resolution in accordance with our applicable policies.
10. SHIPPING RATES
Applicable shipping charges will be displayed at checkout.
Rates may vary depending on factors such as:
- Package size
- Package weight
- Destination
- Products ordered
- Shipping method
11. INTERNATIONAL SHIPPING
International shipping is available only when offered at checkout.
Customers are responsible for any applicable customs fees, import duties, taxes, or other charges imposed by the destination country.
Amber’s Creations is not responsible for customs-related delays or charges.
12. ORDERS CONTAINING DIGITAL & PHYSICAL PRODUCTS
Orders may contain both digital and physical products.
Digital products will be delivered electronically, while physical products will be processed and shipped separately.
Purchasing a digital file does not include a physical item unless the product listing specifically states otherwise.
13. POLICY CHANGES
Amber’s Creations reserves the right to update or modify this Shipping & Delivery Policy.
Changes become effective when posted to our website.
14. CONTACT US
If you have questions or concerns regarding shipping or delivery, please contact:
Amber’s Creations
Email: amberscreationsdes@gmail.com
Please allow 24–48 hours for a response.
By placing an order with Amber’s Creations, you acknowledge that you have read and agreed to this Shipping & Delivery Policy and any other policies applicable to your purchase.
Thank you for supporting Amber’s Creations!